24-Hour Nurse Hotline

Good health starts with asking questions and knowing where to go for the answers. Nurse Hotline can help members take an active part in managing their health care by providing toll-free telephone access to experienced registered nurses, 24 hours a day, 365 days a year.  Our hotline nurses are an immediate, reliable and caring source of health/medical information, education and support.

Nurse Hotline gives members the information they need to help them make educated decisions about their health and health care.  In addition to providing information to callers that may prevent unnecessary trips to the emergency room, trained RN’s assist members in choosing self-care measures and communicating with health care providers, as well as, offer guidance for difficult decisions.  These services result in members’ improved well being and productivity.

Nurse Hotline has a superb record of service delivery – providing accurate, current information, whenever or wherever individuals need it.  Caller follow-up and satisfaction surveys rated Nurse Hotline participant satisfaction at 98.8% last year.

Benefits of 24-Hour Nurse Hotline

• Help with medical situations and general information on all types of health and medical concerns, supported by an audio health library of more than 1000 topics
• Self-care information, and solutions based on 400 physician-approved guidelines. 
• Information about prescription and over-the-counter medication usage and interaction.
• Information on non-medical support groups from a comprehensive national database. 
• Translation services for non-English speaking callers. 
• TTY / TTD access for the hearing impaired. 
• Computerized record keeping system with on-line, clinical, administrative and resource data.
• Full time medical director on staff.

"About 40% of all callers to our Nurse Hotline provider were redirected from their initial inclination to go to the Emergency Room."- Intellicare, 12/02

"According to a recent study undertaken by a telephonic nurse triage provider, 41% of all callers were given self-care instructions, saving them time and money." - McKesson, 2002

24-Hour Nurse Hotline FAQ

Q. How does this benefit work?
A. Nurse Hotline offers toll-free access to experienced registered nurses, 24 hours a day, 365 days per year. The nurses are an immediate, reliable, and caring source of health and medical information, education, and support.

Q. Are members charged every time they utilize the benefit?
A. No. Members may use the Nurse Hotline as much as they need without worry of being charged over and above the membership fee.

Q. What issues would prompt a call to Nurse Hotline?
A. There may be a time when a member or family member is sick and in need of some expert medical advice without having to see a physician. Nurse Hotline can provide valuable medical information on over-the-counter drugs that may be helpful.

Q. Can members receive general health information through the Nurse Hotline benefit?
A. Yes. Members can call and utilize a Health Library with over 1000 topics that have fax-on-demand capabilities. These topics cover such areas as cancer, heart disease, depression, etc.

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Legal Club of America | 24-Hour Nurse Hotline