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Doctors
Online Service
Doctors
Online, a confidential web-based preventative-medicine
oriented program, provides members direct access to
licensed, board-certified physicians through e-mail.
These physicians provide personal advice, suggest treatment
alternatives, use links to websites, provide patient
information from other sources or assist members with
questions about other specialists. Responses are given
within 24 hours, with most arriving within 4 hours.
Up
to 33% of online service interactions eliminate the
need for a visit to a physician’s office - eDocAmerica,
2003
During
the year 2000, only 31.2% of all visits to hospital
emergency departments were considered urgent. - Center
for Disease Control, 09/02
Benefits of the Doctors Online Service
The
following are some of the benefits of the Doctors Online
Service:
Online medical consultation
Information
about illnesses or symptoms
Assessment
of acute symptoms and overall health care
Provision
of a personalized health care plan
Advice
on treatment for minor illnesses (pink eye, poison ivy)
Links
to other quality health care resources
Nutritional
and fitness advice
According
to a recent survey this type of service has the following
benefits:
- Improved
communication with my doctor
- Helped
me with my medication use
- Helped
me understand my symptoms and condition
- Helped
me seek treatment for a previously unrecognized problem
- Lowered
annual doctor visits
-
WorldDoc Net News, 04/02
Doctors Online FAQ
Q.
How does this benefit work?
A. Members of Doctors Online are entitled to ask questions
to a board certified physician via the internet 24 hours
a day, 365 days a year. After an initial registration
process, the member may type in a subject, such as poison
ivy, and a question in the message field. A personalized
response from a board certified physician will be sent
within 24 hours.
Q.
What services does Doctors Online include?
A. Members may ask Doctors Online for medical consultation
with board certified physicians, advice on treatment
for illness, access to psychologists for any behavioral
health questions, nutritional and fitness advice and
much more.
Q.
Are there any services with which Doctors Online will
not assist?
A. Exclusions for Doctors Online include emergency questions/situations
and prescribing prescriptions.
Q.
Is there a limit to the number of times members may
use this benefit?
A. No, members are never charged for services received
through Doctors Online. Members may use this service
repeatedly and incur no fees.
Q.
Is general health information provided through Doctors
Online?
A. Yes, members of Doctors Online may receive information
delivered through e-mail, such as health tips, links
to other healthcare resources and responses from physicians
for "general health information" requests.
Q.
Is the medical information that members share confidential?
A. Confidentiality of data relating to individual patients
and visitors to this health information website, including
their identity, is respected by Doctors Online. The
website owners undertake to honor or exceed the legal
requirements of medical/health information privacy.
Personally identifiable information of individual members
will not be sold or otherwise transferred to unaffiliated
third parties.
Doctors Online
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